Iteko Home
Privacy & Data Boundary
Iteko produces owner handovers from information that builders provide and verify. The boundary below is part of the service design: it defines who supplies each kind of information, who is responsible for its accuracy, what Iteko will never hold, and what happens to the record over time.
The Builder Provides
- Closeout documents
- Manuals
- Warranties
- Approved vendor information
- Project photography
- System records
- Support-routing information
The Builder Verifies
- Shut-off locations
- Electrical, gas, and water information
- Safety-critical locations
- Site-specific facts
- Installed system information
- Warranty-routing details
- Final published content, by signed approval
Iteko Organizes
- Residence overview
- Emergency locator
- Systems directory
- Warranty map
- Approved vendor directory
- Document library
- Owner-facing copy
- Digital presentation
Iteko Never Stores
- Passwords
- Wi-Fi credentials
- Alarm, gate, or door codes
- Safe combinations
- Sensitive security layouts
- Camera positions
- Financial information
- Government identification
- Unnecessary homeowner personal information
Safety-critical information in every Iteko handover is provided and verified by the builder's authorized representative. Iteko organizes and presents builder-approved information; it does not verify technical facts in person, and it never publishes assumptions.
How Owners Access the Handover
Email-code sign-in, for named individuals. Owners access their handover through a secure email-code (magic-link) sign-in. There is no app to download and no password to remember or share. Each authorized person is named individually.
- Access is granted per person, never as a shared credential.
- Any individual's access can be revoked without affecting others.
- At resale, access is formally transferred: prior personal references are removed, access is reset, and the new owner is welcomed into the record.
- QR access cards lead to the sign-in page, never directly into content.
Ownership, Export, and Use
- The source records belong to the builder and the homeowner. Iteko holds working copies to produce and maintain the handover; originals are never surrendered.
- Export is always available. A complete export, including organized files and a rendered copy of the handover, may be requested at any time.
- No data resale. No advertising use. Residence information is used solely to produce and maintain the engaged services.
When an Engagement Ends
Iteko is not an indefinite custodian of residence data. When Continuity lapses or is cancelled, a defined transition applies:
- A 60-day transition window begins with written notice.
- A complete export is delivered during the transition window.
- Iteko-hosted copies are securely deleted within 90 days of lapse, with confirmation available on request.
- Iteko retains only the minimal records required for contractual and tax purposes.
Iteko forms and inboxes are not monitored for urgent or active property matters. For urgent issues, contact the appropriate emergency service, the builder, or the relevant vendor directly.
This page describes Iteko Home's operating boundary and service design. It is not a substitute for the Client Agreement, data-processing terms, or a formal privacy policy, which govern each engagement. For questions about Iteko's data boundary, contact support@itekogroup.com.